Refund policy

1. Our return policy allows you 30 days from the delivery date to request a return. The item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

   To start a return, please contact us at xuqiumei7@gmail.com. Returns must be sent to: Via A. Righi, 63/65, 50019 Osmannoro (FI), Italy.

   If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

   For any questions about returns you can contact us at any time at xuqiumei7@gmail.com.

2. Damaged items and issues

   Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and arrange a replacement or refund as appropriate.

3. Exceptions / non-returnable items

   Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom or personalized products, and personal care items (for example cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you are unsure whether a product is eligible for return, please contact us before purchasing.

   We cannot accept returns on sale items or gift cards.

4. Exchanges

   The fastest way to get a replacement product is to return the item you have and, once the return is approved, place a new order for the item you want.

5. 14-day cooling-off period (EU)

   If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide justification. The item must be in the same condition in which you received it: unworn or unused, with tags and in the original packaging, and accompanied by a receipt or proof of purchase.

6. Refunds

   Once we have received and inspected your return, we will notify you whether the refund has been approved or not. If approved, you will be automatically refunded within 10 business days using your original payment method. Processing times may vary depending on your bank or card issuer.

   If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at xuqiumei7@gmail.com.